Prodialing.com - your Professional callcenter resource
We strive to provide you with the latest information on call centers, predictive dialers and related issues. Feel free to explore the different sections on our site. We have an extensive collection of documentation gathered for you here. If you have any suggestions please let us know!
On call centers
A call center represents a powerful tool for many firms to make their customer relationship management more efficient. Usually, the call centers are available 24 / 7. The configuration is established depending on the firm's existing needs. The main call center functions can be fitted into 2 categories: outbound calling or inbound calling.
Outbound calling is usually performed with automated systems, or predictive dialers. Inbound calls are handled also by computer systems which transfer the calls to the earliest available call agent.
The latest trend in the call center industry is call center outsourcing, where complete call centers are hired in - usually - another country such as India or South Africa, to handle calls for large companies. Obviously the main reason for this is the reduced cost in operating such a call center. These call centers can be contracted (or set up inhouse if need be) to do both in- and outbound calling.
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Articles of Interest
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