Home: Predictive dialers

Prodialing.com - your Professional callcenter resource

We strive to provide you with the latest information on call centers, predictive dialers and related issues. Feel free to explore the different sections on our site. We have an extensive collection of documentation gathered for you here. If you have any suggestions please let us know!

On call centers

A call center represents a powerful tool for many firms to make their customer relationship management more efficient. Usually, the call centers are available 24 / 7. The configuration is established depending on the firm's existing needs. The main call center functions can be fitted into 2 categories: outbound calling or inbound calling.

Outbound calling is usually performed with automated systems, or predictive dialers. Inbound calls are handled also by computer systems which transfer the calls to the earliest available call agent.

The latest trend in the call center industry is call center outsourcing, where complete call centers are hired in - usually - another country such as India or South Africa, to handle calls for large companies. Obviously the main reason for this is the reduced cost in operating such a call center. These call centers can be contracted (or set up inhouse if need be) to do both in- and outbound calling.

Take a look at our preferred merchants below:

Articles of Interest

Below you will find a number of our articles and a listing of article directories:

• Article Directory Callcenters - This article directory contains articles covering several callcenter issues from well known call distribution systems to customer service and monitoring software.
• Article Directory Call centers - This article directory contains articles covering call center management locally and outsourced in for instance the phillipines, and also callcenter software solutions.
• Article Directory Callcentres - This article directory contains articles covering software recording of conversations and outsourcing call centres to other countries.
• Article Directory Call centres - This article directory contains articles on IVR or interactive voice response systems as wel as call center consultants.
• Article Directory callcenters - This article directory focusses on the facts of telemarketing services and voice response application.
• Article Directory Predictive Dialers - This article directory has it's main focus on predictive dialers and how these systems work.

News

The latest news on Predictive dialers you will find below, whenever there's some available...

• The Daily Writing Sample: Predictive Dialers and Enchanted Buckets
  The Telephone Consumer Protection Act forbids advertisers, bill collectors and the like from calling your mobile phone, without your consent, using an automatic telephone dialing system or an artificial or prerecorded voice.
• Leads360 Study Finds Dramatic Acceleration of Sales Effectiveness Among Dial-IQ Users
  SEATTLE, WA-- - Leads360 , the market-leader in consumer sales automation and telephony, today announced the results of a new study , benchmarking sales performance improvements using its new Dial-IQ progressive ...
• USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities
  USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Rooms To Go, America?s #1 independent furnitu
• Ofcom slaps Homeserve with £750,000 fine
  Ofcom has fined Homeserve, the international home insurance and repairs company, a hefty £750,000 fine for making excessive silent and abandoned calls to UK consumers.
• Money & the Law: Interesting rules apply to robocalls
  An unfortunate side effect of election years is an increase in unsolicited telephone calls requesting support for or opposition to a candidate or ballot measure, or information for a poll or survey. Although unsolicited telephone calls are highly regulated by an ever changing and complex mishmash...