- your Professional callcenter resource

We strive to provide you with the latest information on call centers, predictive dialers and related issues. Feel free to explore the different sections on our site. We have an extensive collection of documentation gathered for you here. If you have any suggestions please let us know!

On call centers

A call center represents a powerful tool for many firms to make their customer relationship management more efficient. Usually, the call centers are available 24 / 7. The configuration is established depending on the firm's existing needs. The main call center functions can be fitted into 2 categories: outbound calling or inbound calling.

Outbound calling is usually performed with automated systems, or predictive dialers. Inbound calls are handled also by computer systems which transfer the calls to the earliest available call agent.

The latest trend in the call center industry is call center outsourcing, where complete call centers are hired in - usually - another country such as India or South Africa, to handle calls for large companies. Obviously the main reason for this is the reduced cost in operating such a call center. These call centers can be contracted (or set up inhouse if need be) to do both in- and outbound calling.

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Articles of Interest

Below you will find a number of our articles and a listing of article directories:

  • Article Directory Callcenters - This article directory contains articles covering several callcenter issues from well known call distribution systems to customer service and monitoring software.
  • Article Directory Call centers - This article directory contains articles covering call center management locally and outsourced in for instance the phillipines, and also callcenter software solutions.
  • Article Directory Callcentres - This article directory contains articles covering software recording of conversations and outsourcing call centres to other countries.
  • Article Directory Call centres - This article directory contains articles on IVR or interactive voice response systems as wel as call center consultants.
  • Article Directory callcenters - This article directory focusses on the facts of telemarketing services and voice response application.
  • Article Directory Predictive Dialers - This article directory has it's main focus on predictive dialers and how these systems work.


The latest news on Predictive dialers you will find below, whenever there's some available...

  • Avaya tried to monopolize maintenance, jury says in $60M verdict
    A federal jury in New Jersey has handed a setback to Avaya, ruling that it illegally tried to quash competition for service on its enterprise communications equipment. Avaya violated antitrust law when it attempted to stop Continuant, an IT support company in Washington state, from providing post-warranty support on Avaya phone systems and predictive dialers, the jury said in a verdict issued on ...
  • ACG Responds to CFPB's Advance Notice of Proposed Rulemaking for Debt Collection
    NEW YORK -- Auriemma Consulting Group (ACG) submitted comments to the Consumer Financial Protection Bureau (CFPB) last month in response to that agency's proposed rules for debt collection. The response ...
  • ?Connect First Safe? Wins 2014 PACE Technovation Award
    Connect First, an award-winning telecommunications company, has won the 2014 PACE Technovation award for their innovative product Connect First Safe, which prevents outbound dialing customers from violating the new Telephone Consumer Protection Act (TCPA) regulations. (PRWeb April 09, 2014) Read the full story at

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