What are automatic dialers for telephones?
Automatic dialers for telephones are a system that calls numbers from a list or database when a call center representative in the call center is available. The automatic phone dialers for telephones improves lead generation and saves representatives time and frustration by detecting and not connecting the calls to fax machines, operator intercepts, non answered calls and answering machines, if that is what your call center wishes.
One must know that such a dialer is not the same as a predictive dialer system. A predictive dialer calls prospects in anticipation of representatives becoming available at a rate calculated from a variety of factors, dynamically adjusting its pacing to best keep all of the representatives talking. A predictive dialer system will continue to dial in anticipation the representative's availability, yielding extremely high talk times of around 50 minutes per hour, and help raise the lead generation quota.
You may be asking yourself why you should choose these dialers for telephones rather than a predictive dialer system. You would select an auto dialer over a predictive dialer under these circumstances:
- You only have a small number of representatives employed in your call center usually less than 8
- If the prospects are almost always answered by a person rather than a voice interactive system.
- Call representatives are required to preview potential client's data before making contact.
The new generations of automatic dialers for telephones do much more than the past systems. Features such as digital recording, silent observation and representative coaching, conferencing and direct processing of inbound calls should be standard in any automatic dialer system for telephones you are researching. Also, any auto dialer should be able to be upgraded to a predictive dialer system, with little additional cost and minimal effort, so the system does not become obsolete when your business grows.
Remember that all automatic dialers for telephones are not the same. What sets systems apart is the underlying technology, which can vary significantly among systems. The productivity results, reliability, upgrades and support all depend on the different vendors that sell such systems.
In the end, the technology value in the call center comes mostly from data and applications that data, call center representative performance and ultimately overall productivity depend upon comprehensive, real-time management of data in a fashion appropriate for your specific business needs.
