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Strategic growth of bilingual Montreal Quebec call center

Canada has been an important destination for setting up of call centers by companies due to its strategic and geographical advantages. The provincial governments of Canada have been encouraging the growth of the call center industry so as to expand their economies beyond traditional resource and manufacturing industries. The government has heavily invested in telecommunications infrastructure to boost the customer service industry. The Quebec province in Canada has a high concentration of call center companies. Montreal is the capital city of this state and has approximately half of the state's population. It is the second largest city of the country. An important trend to note is the high number of bilingual Montreal Quebec call centers. The province of Quebec has had a history of strong French population concentration. French and English are the official languages of the state. The call centers operating in the Montreal and Quebec hire agents with multilingual skills to provide service in both the languages to customers. Because of the bilingual services provided by the Quebec call centers many customer service firms in North America divert their call flow volume to the province's contact centers to reduce their pressure load.

Quebec has a high contact center employment rate with about 40,000 customer services jobs present in the year 2002. There are certain distinct advantages of setting up bilingual call center bilingual Canada. The first and foremost is the proximity of contact centers near United States. Flights to Quebec cities require two to four hours versus 18 to 20 hours for an intercontinental flight. Montreal has easy accessibility to other U.S. cities apart from air connectivity. Secondly the availability of skilled workforce is aplenty. Canada has a steady unemployment rate which coupled with the large availability of bilingual talent promises a larger talent pool. Telephone and telecommunication services in the Quebec region are exempt from taxation which makes the operational rates very competitive. The operational cost of a customer service firm is on an average 15 to 30 percent less than in United States. The labor costs are also comparatively much lower than in US. Apart from this the educational infrastructure is also well developed and ensures a steady flow of skilled workforce in different areas of expertise.