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Next west - the most important provider for predictive dialer

Based in Tucson, Arizona, Next west is the leading provider for predictive dialers, ACD and Blend Call Center Solutions, IP Phone System. It provides next generation VoIP Phone System with Integrated Voicemail, Advanced Voicemail and Conferencing Solutions, IVR, ACD, Auto Attendants. The leading research firm in predictive dialers is concern to improve all its products efficiency. Targeting small to midsize business, Next West offers a system to help the small and midsize firms to extend their benefits; the latest offering can save companies money on internal calls. The predictive dialer from Next West is vital for compliance purposes and for save money on interoffice calling and on receptionist services because the receptionist easier handles calls. This predictive dialer creates a more seamless and professional appearance. Another benefit is simplicity. The communications moves are expensive and changes are constant, so the productivity growth using the predictive dialer from Next West saves money. The newest system can be configured from the desktop. The predictive dialer application is also user-friendly. The Next West predictive dialer allows the work on the most important tasks smoothly; Next West can work out to make the predictive dialer as most suitable for your organization.

Call campaign that take days to complete with traditional predictive dialer can take just hours using the Next West predictive dialer. It makes the call center more efficient, profitable and productive with fewer agents. The Next West predictive dialer uses automation to predict both the availability of the agents and called party answers, adjusting the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered. Using many factors, the Next West predictive dialer computes its pacing to best keep all agents talking. This predictive dialer increase the agents productivity as much as 300% over traditional predictive dialer and increases too the talk times from 45 to 50 minutes per hour.

Predictive dialer Next West module components are: predictive dialer, preview dialer, progressive dialer, power dialer, schedule dialer, productivity dialer, infomercial dialer, manual dialer, campaign dialer, national "do-not-call" registry filtering, fax tone and answering machine detection, out-of-service number deterction. Next west provide also features for digital recording, silent observation and agent coaching, direct processing of inbound calls, conferencing.